Benchmarking E-Government in Europe and the U.S. by Irma Graafland-Essers

By Irma Graafland-Essers

This learn addresses the demand-side of e-government - not just utilization - but additionally perceptions and limitations to utlization that experience now not been handled formerly. symptoms to degree recognition and adoption of e-government have been used to shape surveys that have been then piloted between member states.

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Respondents who reported using the Internet in the last month were asked whether they would prefer online or traditional ways of carrying out government interactions (Figure 11). The questions explore each of the services separately, but these were aggregated here. Among respondents, the response in favour of using the Internet to interact with government was compared with how long they had been using the Internet. The results show that the longer the experience with Internet, the more likely a respondent was to report preference for online services.

This function can be carried out from any location without changing it significantly. Respondents reported significant differences in (awareness of) the availability of this service by country. Also, significant differences were noted in the rate of usage of this service. Because it is not known whether respondents searched for books at all, regardless of the method, it is difficult to interpret the differences in the rates of usage of this service across countries. and tried using it 80 70 60 50 40 30 20 US CH P EL IRL F B UK E I EU-15 L D NL A DK S 0 FIN 10 Figure A7: Preference for change of address announcement by country Overall, EU respondents did not express a strong preference regarding the method they preferred to announce a change of address.

The possibility to deal with government at more convenient places and times is often mentioned as an important advantage of using online services. 33 Benchmarking e-Government Dis/advantages of online public services in EU-15 (in % of regular internet users) eGov is difficult to use don't know eGov requires special software eGov not useful do not agree eGov reduces no. of mistakes agree somewhat eGov not as safe as using traditional eGov faster than traditional eGov makes it possible to deal w/ admin at more times 100 90 80 70 60 50 40 30 20 10 0 eGov makes it possible to deal w/ admin at more locations agree completely Figure 13: Agreement or disagreement with specific statements about e-government.

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